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British Airways could face £100m compensation bill over IT meltdown
UK Guardian ^ | May 28, 2017 | Sarah Butler

Posted on 05/29/2017 5:17:16 AM PDT by C19fan

British Airways could face a bill of at least £100m in compensation, additional customer care and lost business resulting from an IT meltdown that affected more than 1,000 flights over the weekend. All the airline’s flights from Heathrow and Gatwick were grounded on Saturday. Services resumed on Sunday but cancellations and delays delays persisted with about 200 BA flights in and out of Heathrow cancelled on Sunday, according to Guardian calculations. There were no cancellations at Gatwick but some passengers experienced delays.

(Excerpt) Read more at theguardian.com ...


TOPICS: Travel
KEYWORDS: airlines; it
Poetic justice. Tried to pinch some pence by outsourcing IT to India. What is the updated ROI on that decision?
1 posted on 05/29/2017 5:17:16 AM PDT by C19fan
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To: C19fan

BA claims it was a data center power failure.

BS from BA.


2 posted on 05/29/2017 5:43:26 AM PDT by Col Frank Slade
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To: C19fan

Tomorrow, thousands of executive teams are going to mumble about BA’s bad luck and declare how that could never happen to their outsourced IT function.


3 posted on 05/29/2017 6:17:21 AM PDT by corkoman
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To: Col Frank Slade

I always assumed the government did it due to an ISIS terror threat.


4 posted on 05/29/2017 7:53:26 AM PDT by FreeInWV
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To: C19fan

Agree. Hire CEO from a cheapo airline, cut costs by outsourcing IT to India....reap the ‘returns’.

Sad, as BA was once a nice airline. Reminds me of what’s happened to United, in many ways.


5 posted on 05/29/2017 7:56:13 AM PDT by Jane Long (Praise God, from whom ALL blessings flow.)
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To: C19fan

I did not know this, but per some DailyMail articles BA is actually owned and run (CEO) by some Spanish budget airline outfit these days.

“B” in name only...


6 posted on 05/29/2017 7:57:12 AM PDT by Moltke (Reasoning with a liberal is like watering a rock in the hope to grow a building)
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To: Col Frank Slade
BA claims it was a data center power failure.

Lucas could have been involved.


7 posted on 05/29/2017 7:59:54 AM PDT by Tijeras_Slim
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To: C19fan

You would think that people in IT would be logical and make logical decisions. But such is not the case. And it isn’t just in BA, or in offshoring.

IT vendors need to generate sales by replacing what works just fine with ever faster hardware. Yet in a large enterprise the slowness and reliability of a system has little to do with the speed of the hardware and everything to do with the lousy design of the applications, the lousy design of the database and database access. That is especially true of single points of failure as in a power supply.

For large enterprises (and smaller ones on the cloud) the IBM mainframe is by far the cheapest and most reliable platform. But IT decision makers want to go with the latest fad. So they buy into hyperconvergence and all the lastest fads. And what is hyperconvergence? Just a second rate mimic of a mainframe.

But the IBMs of the world are also at fault. They make their money by amount of CPU and other resources consumed. So they intentionally encourage poorly designed and poorly coded applications that required horrendous amounts of vendor resources and horrendous amounts of money.

And most Fortune 5000 execs do not think logically. They fall right into the fad of the month.


8 posted on 05/29/2017 8:19:36 AM PDT by spintreebob
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To: C19fan
Lawyers are always looking to make a £/€/$/¢ off of someone's misfortune.
9 posted on 05/29/2017 11:15:23 AM PDT by fella ("As it was before Noah so shall it be again,")
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