We’ve all been there: the fluorescent light flickering above, your stomach in knots, voices at the table becoming raised, including your own. Nearly everyone experiences difficult conversations at work, whether with peers, managers, clients, or direct reports. We know they are difficult conversations for one of the following reasons: we have differences of opinion, something meaningful is at stake, and most tellingly — they bring up strong emotions for the people involved.
You Just Had a Difficult Conversation at Work. Here’s What to Do Next
What to say and do to make things less awkward.
May 29, 2017
Summary.
After a difficult conversation, we often want to put the situation behind us and move on. But it’s important to follow up with your colleagues afterward and acknowledge that the conversation happened. You might send an email to summarize the conversation and focus on the outcomes everyone wants. Clearly communicating next steps can proactively move the conversation forward. Then, focus on building a long-term relationship with the other person. This isn’t always easy, but it’s a muscle you can build. Regularly following up on these conversations can cement your reputation as a collaborator.
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Learn how to resolve those inevitable workplace conflicts.
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New!
HBR Learning
Difficult Interactions Course
Accelerate your career with Harvard ManageMentor®. HBR Learning’s online leadership training helps you hone your skills with courses like Difficult Interactions. Earn badges to share on LinkedIn and your resume. Access more than 40 courses trusted by Fortune 500 companies.
Learn how to resolve those inevitable workplace conflicts.